People are at the heart of
the housing sector
Neo has significant experience within the social housing sector. Serving vulnerable and multicultural neighbourhoods, we place customers at the heart of our service.
We strive to make a difference by understanding our workplace is also someone’s home, placing great emphasis on making sure our communication and liaison techniques are profile-specific and always remain sensitive to our customer’s needs.
Our projects in the housing sector span the internal and external building fabric. Ranging from 24/7/365 responsive repairs, void property works, aids & adaptations, window and door replacements to full and partial property refurbishments. We have experience with a range of archetypes, including high and low rise flats, maisonettes, traditional semi-detached and terraced houses, Victorian back-to-back terraces, concrete, stone, timber framed and brick constructed housing.
Our projects in void properties are always focused on safely completing projects with a fast turnaround, which ensures our clients can secure new tenancy agreements with minimal loss of rental income. Our void services include fast-track services such as lock changing, minor repairs, clearing and cleaning. Making utilities safe and full property overhaul.
To assist with occupied, void and responsive repairs, we have invested heavily in both the training of staff and state-of the-art technology - providing real time data on projects. This technology advises us about the progress of each project and any issues that may have been flagged up. We also work to real time budget analysis to make sure we are working within budget at the project’s key stages. - Please read more about our works management solutions here.